What is the WhatsApp Agent?

One number that answers itself: inbound messages are matched to a candidate, crew or prospect, answered from your approved rules, and calls are booked, moved or cancelled in the thread.

What happens when nobody is in the office?

Office hours and an away mode decide when the agent answers. Anything it cannot match is mirrored straight to the owner's phone, and every reply stays in the inbox for you.

Does it chase stalled applicants?

Yes. Rescue sequences fire when an applicant stalls; a reply from them pauses the sequence and opens a 24-hour window for you to write back freely.

WhatsApp Agent — Two-way radio

WhatsApp Agent

by Parcelink™

The number answers itself

Every WhatsApp answered. Calls booked in-thread.

Candidates, crews and prospects message one number. The agent matches them, answers from your rules, books the call — and mirrors anything unmatched to your personal phone.

←→ to move · move your cursor to feel it

WhatsApp Agent — the office screen — real office screen from the Parcelink portal (names and amounts masked)

The problem

Leads and drivers want information right around the clock.

Enquiries and rescues wait for whoever checks the phone next. By then the lead has gone somewhere that answered.

Replied days later Rescue never sent Booked twice Whose phone is it?

The setup

Point the number at Runmark. Set office hours.

Inbound is matched to a candidate, crew or prospect automatically. Rescue sequences fire on the stall. Away mode answers when you can’t.

Voice notes get a voice reply. Everything stays in the inbox for you.

WhatsApp Agent — set up in the office — real office screen from the Parcelink portal (names and amounts masked)

It’s intelligent

It books, moves and cancels — in the thread.

Call bookings. Made, moved and cancelled in one message, inside office hours.
Rescue sequences. R1–R7 fire on a stalled applicant; a reply pauses them for you.
From your rules only. Never invents. Half an answer goes to a human in one line.
Owner alerts. Unmatched messages mirrored straight to your phone.

See it

The inbox, live.

Whatsapp inbox — real office screen from the Parcelink portal (names and amounts masked) — OfficeWhatsapp inbox

Call booked in thread — real office screen from the Parcelink portal (names and amounts masked) — OfficeCall booked in thread

Assistant answer mode — real office screen from the Parcelink portal (names and amounts masked) — OfficeAssistant answer mode

Who it’s for

Made for the owner whose phone never stops.

Applicants answered. Calls booked. Prospects kept warm.

Recruiting operators B2B enquiries Multi-depot fleets Out of hours

The ask

£6 per crew, per month.

One booked call that would have gone cold pays the year. Live minutes after checkout.

Parcelink™ · WhatsApp Agent · hello@parcelink.net

WhatsApp Agent — Two-way radio — £6 per crew, per month