Customer complaints, PCNs and property damage in one hub — the evidence, the crew's account and the full trail — with nothing sent to a depot unreviewed.

How do crews respond?

From their phone: open the case, attach the evidence, give their account. Every reply parks for review before the depot sees it.

What does the office get?

A case list by type and stage, the evidence pack, and the correspondence — and the refunds that follow a challenged PCN.

Field Cases — Glovebox

Field Cases

by Parcelink™

Case-handling autopilot

Every case, cased.

PCNs, damage and complaints — evidence, PDFs and depot correspondence handled in one place, with nothing sent unreviewed.

←→ to move · move your cursor to feel it

The real field cases screen on a crew phone (names and amounts masked)

The problem

Cases live on phones until the deadline passes.

One missed PCN deadline costs more than a crew’s whole year of the Glovebox.

Evidence on WhatsApp Deadlines missed Angry depot emails No case history

The setup

Open a case. Attach the evidence. Done.

Crews respond from their phone — and every reply parks for review before the depot sees it.

Field Cases — case open

PCN · Leeds city Evidence ×4

Deadline in 12 days

Photos Attached

Sign · kerb · ticket · windscreen

Statement Added

Loading bay, 4-minute stop

Case timelineOpened today · challenge due in 12 days

It’s intelligent

It handles the paperwork, so you don’t.

Evidence in one place. Photos, statements and timelines attached to the case, not a chat.
PDFs build themselves. A challenge pack, rendered and ready to send.
Deadlines tracked. Every PCN counts down where everyone can see it.
Never sends unreviewed. A crew’s reply parks for approval before the depot ever sees it.

Review before send

Crew reply In review

Drafted from the case file

Depot inbox

Nothing sent yet — parked

Admin approves→ depot receives

See it

A case from open to closed, on every phone.

Cases — real crew screen from the Parcelink portal (names and amounts masked) — CrewCases

People cases — real office screen from the Parcelink portal (names and amounts masked) — OfficePeople cases

Who it’s for

Made for fleets bleeding fines and goodwill.

Crews get backup. Operators get the record — and the refunds.

PCN-heavy cities Multi-depot correspondence Damage-claim handlers Compliance-minded ops

The ask

£4 per crew, per month.

One challenged PCN pays for the crew’s whole year. Runs inside Parcelink, or bolts onto your stack through its case API. Switch off just as cleanly.

Parcelink™ · Field Cases · hello@parcelink.net

Field Cases — Glovebox — £4 per crew, per month