Field Assist™
Right first time, at every door.
Field Assist puts verified, model-specific guidance in every crew’s ear. Agency, subcontracted or peak — every crew hits your best fitter’s standard, and never guesses on safety.
The doorstep is your only touchpoint — and your least controlled.
Every install is run by your most variable resource, in a stranger’s hallway, with no expert in the room.
- A second van out. An aborted drop means a second two-man crew, a blown SLA, and a customer weeks without a working machine.
- Quality craters at peak. Your greenest agency crews handle the most jobs on Black Friday and in January — exactly when scrutiny is highest.
- Warranty-voiding errors. Transit bolts left in, a hot feed on cold, a mis-fitted waste pipe — each turns a delivery into a claim.
- You own the 1-star. Customers blame the retailer, not the carrier — and repeat failures convert straight into SLA service credits.
The expert in the room — for every crew, on every model.
A voice-first assistant built for the actual doorstep: hands full, hallway noisy, model unfamiliar.
- Scan the rating plate. It IDs the exact appliance in seconds — even one the crew has never seen — so guidance is model-specific.
- Hands stay on the machine. A premium voice walks the crew through it while both hands hold 70kg — no propping a phone to read a PDF.
- The genuine OEM manual. It opens the appliance’s real manual and pulls the one detail that matters — transit bolts, drain height, door reversal.
- Never bluffs on safety. Verified when certain, flagged unverified when not, and a firm stop at gas, water and electrical.
Identify, guide, flag — in the time it takes to unbox.
Never-guess by design. Human-approved by default.
Safety and liability aren’t a disclaimer here — they’re the architecture.
Right first time protects the number you’re measured on.
The same reliable doorstep defends the operator’s contract and the subcontractor’s next route.
- For the operator. Cleaner installs protect first-time-fix, completion and damage rates — and the Trustpilot score your brand owns, subcontracted or not.
- For the crew. Right-first-time protects the customer rating that pay and the next route ride on — kept bonuses, no callbacks.
- A compounding asset. Today’s approved capture becomes every crew’s trusted answer — knowledge that improves instead of degrading, and survives churn.
- Evidenced, not claimed. Each install, WEEE takeaway and connect-and-test leaves an audit trail — cover in a damage dispute, proof of paid service.
Three doorstep failures. One fix.
Across UK installs the same three complaints recur — each a knowledge gap about the model in front of the crew, not a work-ethic one. Field Assist closes all three.
Left with a fault
the crew didn’t catch
Right the first time
checked against the manual
Re-attends today
£100s of wasted visit each
Done on visit one
model-specific method closes the gap
Miss-scoped job
booked to the wrong crew
Right team booked
matched to the fit it needs
First-time-fix ≈75–80% is a cross-industry field-service benchmark (Aberdeen, IBM) — and a failed first visit averages 1.6 further visits to close (Aberdeen); £ figures are illustrative. Quotes are real UK install reviews, shown as recurring themes across operators.
Peak is coming — and doorstep AI is now a governance question.
When volume spikes, your newest crews get your toughest jobs. And a wrong AI answer is now legally yours — not the bot’s.
Priced to the re-attend it prevents — not per login.
A category no one else occupies: governed, never-guess doorstep guidance. So it’s priced like risk cover, not commodity software.
Put your best fitter in every crew’s ear.
An SDK-grade embed for operators — and the doorstep expert for the crews who work for them.
- White-label SDK. Embeds in your app, under your brand, scoped to your trades — the peak quality lever you can’t hire for.
- Start with a pilot. Prove the loop on a set slice of models and crews; measure first-time-fix and callbacks against your own baseline.