What is the FAQ Assistant?

The assistant's answer brain as its own part: it answers the questions every new starter asks from the rules you approved, at any hour, and refuses rather than invents.

Where do the answers come from?

Your FAQ, job listings, published pay rules and requirements — maintained in Marketing, read live — plus distances for a postcode and the applicant's own next step.

What if it does not know?

A half-answer is handed to the team in one sentence. An unknown gets 'a member of the team will get back to you in office hours', once a day per person. Nothing is made up.

FAQ Assistant — Owner's manual

FAQ Assistant

by Parcelink™

Your rules, answered

Asked at 2am. Answered at 2am.

Every new starter asks the same ten things. The assistant answers from the rules you approved — and refuses rather than invents.

←→ to move · move your cursor to feel it

FAQ Assistant — the office screen — real office screen from the Parcelink portal (names and amounts masked)

The problem

The same ten questions, answered one by one.

Pay day, outbases, what to wear, where to park. Someone types the answer again every week — or doesn’t, and the applicant drifts.

Typed it again Answered wrong Nobody replied Drifted away

The setup

Write the rules once. Approve them.

FAQ, job listings, pay rules and requirements come from Marketing, live. Add distances for a postcode and the applicant’s own next step.

It can send job, apply and pay-details links, and a fresh continue link when they ask how to carry on.

FAQ Assistant — set up in the office — real office screen from the Parcelink portal (names and amounts masked)

It’s intelligent

Never guesses.

Approved rules only. An answer is either in your rules or it is not given.
Half-answers go to a human. In one sentence, with the thread attached.
Unknown, once a day. “A member of the team will get back to you in office hours.”
Stays in the inbox. Every reply is there for you to read and override.

See it

Watch a question land.

Assistant answers in thread — real office screen from the Parcelink portal (names and amounts masked) — OfficeAssistant answers in thread

Assistant answer mode — real office screen from the Parcelink portal (names and amounts masked) — OfficeAssistant answer mode

Who it’s for

Made for the questions that never change.

New starters get the answer now. Your team gets the evening back.

New starters Applicants mid-journey Out of hours Small ops teams

The ask

£3 per crew, per month.

One applicant kept pays for the year. Live minutes after checkout.

Parcelink™ · FAQ Assistant · hello@parcelink.net

FAQ Assistant — Owner's manual — £3 per crew, per month